Customer Engagement Solutions
Digital calls for flexible enterprise solutions that can function on two worlds. Sales, customer relationship management (CRM) and stock control systems must be connected and ready to allow the unhindered flow of information to third-party and web-based applications. The customer engagement solutions offered by New Frontier Group go beyond traditional CRM and call center systems. We focus on performance marketing, target digital marketing, cloud services brokerage and collaborative tools.
A successful business has the customer at the core of its growth strategy. It understands its customer’s behaviors and expectations and ensures his experience is unique and smooth throughout multiple channels. Enterprises which have undergone a digital transformation interact regularly with customers, fostering loyalty and collecting feedback to improve their services.
Businesses require an overview of their interactions with each customer to design a pleasant and unique customer journey. Our customer engagement solutions offer a window to all available customer-related information, making it easier for your business to identify innovative ways to connect with your customers, including their feedback into your business processes and quickly responding to change in their behaviors.
New Frontier Group is proud to count Oracle, Siebel, Microsoft, SAP, Cisco and Avaya, Interactive Intelligence among its business partners.